Teds Sunshine Enterprises & Tours

Teds Sunshine Enterprises & ToursTeds Sunshine Enterprises & ToursTeds Sunshine Enterprises & Tours

Teds Sunshine Enterprises & Tours

Teds Sunshine Enterprises & ToursTeds Sunshine Enterprises & ToursTeds Sunshine Enterprises & Tours
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    • Home
    • Start Here
    • ACTIVITIES & PACKAGES
      • Theme 1: Explorer 1
      • Theme 2: Explorer 2
      • Theme 3: Family Fun Time
      • Bys Only:Go Hrd or Go Hme
      • Theme 5: Breaking Biche
      • Theme6:Grl Friend Getaway
      • Theme 7: Tobago Love
      • Theme 8: Letting Loose
      • Theme 9: Dude You Need
      • Theme 10: Seniors Only 60
      • Special Action Activity
      • Stand Alone Activities
    • ABOUT TOBAGO
    • ABOUT US
    • CONTACT
    • OTHER SERVICES
    • CERTIFICATES & AWARDS
    • FAQ
    • Terms and Conditions
    • Privacy Policy
    • Packing Tips
  • Home
  • Start Here
  • ACTIVITIES & PACKAGES
  • ABOUT TOBAGO
  • ABOUT US
  • CONTACT
  • OTHER SERVICES
  • CERTIFICATES & AWARDS
  • FAQ
  • Terms and Conditions
  • Privacy Policy
  • Packing Tips

TED SUNSHINE TOURS LTD TERMS AND CONDITIONS

Over the years  we’ve continued to fine-tune our activities processes to ensure safe,  stress-free and awesome experiences. Please ensure you are familiar with  our terms and conditions. If you have any questions, feel free to reach  out to us at - tedsunshine1@gmail.com or call 1 868 678 1838. 


Our Responsibilities 


1. Your Reservation 

Once payment has been made and your reservation has been confirmed your package/activity are now valid.  


2. Tour Pricing 

2.1 Pricing is listed in USD unless otherwise stated. 

2.2 All published prices supersede all prices previously advertised. 

2.3  Teds Sunshine Tours may offer reduced pricing on certain products or  services during promotions. Reduced pricing will be applicable only to  new bookings. Bookings where payments have already been received are not  entitled to reduced pricing. 


3. If we cancel or change an activity for reasons outside our control. 

3.1  In the best interest of safety, Teds Sunshine Tours reserves the right  to make changes to their itineraries or cancel any activity, including a  guaranteed tour, either prior to the tour starting or during the tour. 

3.2  If Teds Sunshine Tours is forced to cancel a tour in which you are  holding a fully paid booking due to something beyond its control  (including natural disasters, global pandemic, political instability,  terrorism, cultural conditions or other unforeseen external events), you  may choose between an alternative tour, doing the same tour at a later  date or opt for a full refund.  

3.3 If the alternative tour  chosen is of a lower value than that originally booked, you are entitled  to a refund of the price difference. If the difference is higher you  must pay the difference. 


4. Itineraries 

Itineraries  are subject to alteration and is intended as a guide only. Teds  Sunshine Tours reserves the right to make changes to any itinerary.  


5. Liability 

5.1  Whilst Teds Sunshine Tours will take all reasonable steps to provide an  enjoyable activity, it accepts no liability for any loss of enjoyment  experienced by guests due to circumstances deemed as beyond its control.   

5.2 Activities such as trekking, swimming & snorkelling,  guests accept that degrees of risk are involved and agree to abide by  guidelines for each independent activity, Teds Sunshine Tours accepts no  liability for any negligence displayed or carried out by any passenger.   

5.3 No guest will be permitted to embark or continue on tour  while their mental or physical condition is, in the opinion of any  representative of Teds Sunshine Tours, such as to render them incapable  of caring for themselves or whereby they become objectionable to other  guests or they become a hazard to themselves or other guests. Teds  Sunshine Tours will not be responsible for any expenses resulting in  such persons being precluded from completing the tour.   


Your responsibilities 


1. Your Booking 

1.1 In order to reserve your seat on the tour a deposit or full pre-payment per person is required to secure your seat.  

1.2 Any special  meal requirements will be made on a request basis only. Teds Sunshine  Tours will take all reasonable steps to facilitate your request but will  it assume responsibility if these are not fulfilled. 


2. Paying your balance 

2.1  The balance of your tour must be paid in full no later than 5 days  prior to the tour scheduled departure date. The date is referenced on  the confirmation issued to you by Teds Sunshine Tours. 

2.2 If  payment is not made by the due date Teds Sunshine Tours reserves the  right to cancel your booking and assume any cancellation charges as per  clause 3 below. 

2.3 In the case of bookings made between 5 days  and the scheduled departure tour date, full payment is required at the  time of booking.  


3. Cancellations/Refund Policy 

3.1 50% of tour price for cancellation 1 day prior to tour. 

3.2 No refunds given under the following: (same day, no show)  

3.3 Refunds will be given back in local currency of TTD $$$. 

3.4 No refund will be given if you voluntarily leave a tour. 


4. Booking Amendments 

4.1  Should you wish to change or amend your tour this can be done based on  availability. If the tour you are changing to has a higher price you are  liable to cover the difference. 


General Terms & Conditions 


1. Minimum & Maximum numbers 

1.1  With the exception of a private tour Teds Sunshine Tours require a  minimum number of participants in order for a tour to be financially  viable. This means that in the event of our minimum numbers not being  reached, it may be necessary to rescheduled a tour. In this event, we  will endeavour to offer an alternative tour date. 

1.2 The last  possible time on which a decision for a tour to be cancelled or  reschedule will be no later than 24-36 hours prior to departure. 

1.3 Teds Sunshine Tours restricts guests’ number to a maximum of 16 pax per vehicle.  


2. Smoking 

Government  regulations forbid smoking in public vehicles or public spaces.  However, there are designated areas outdoors for smoking in some places.  


3. Age Policy  

Teds Sunshine Tours offers  activities designed for travellers that are young at heart and ready for  an adventure, children under the age of 4 maybe accepted at the  discretion of a representative of Teds Sunshine Tours. Anyone who is  over the age of 65 is welcome to join our tours but please just be 

aware  that a moderate level of fitness is required. If you have any concerns  surrounding your health on our tours please advise us and we will be  more than happy to discuss your options. 


4. Pre-Booked Activities 

4.1  In the event of an increase in tour rates due to any un-foreseen  circumstances, any pre-payments made towards an activity prior to rate  change will be honoured at previous rate. Any activity booked after  change in rate will be charged at new rate.  


5. Optional activities booked in resort 

5.1 Activities book whilst you are in resort will be charged at the retail rate. 


6. Customer Feedback 

6.1  We greatly appreciate your feedback as this helps in our continued  efforts to improve the quality of or service and activities. A CSQ  (customer service questionnaire) is given to each party at the end of  the tour. Participants are encouraged to complete and return.  

If  a problem occurs during your tour then it best to inform your tour  manager immediately. This will ensure steps can be taken to resolve the  problem straight away.  


7. Travel Insurance 

7.1 It  is strongly recommended that you obtain travel insurance whenever you  are planning to travel. When obtaining travel insurance, you must comply  with the insurers’ regulations.  


8. Passports & Visas 

8.1  All travellers must have a valid passport for international travel  which should be at least 6 months valid from the date of your return. It  is important that you check all country requirements before you depart  your home country. 


9. TEDS SUNSHINE TOURS LTD aims to  provide a safe & enjoyable environment for all guests and personnel  during our activities. See below list of conditions which you must be  aware of: 


  • TEDS SUNSHINE TOURS LTD does not tolerate any form of  abuse, verbal or otherwise, of our personnel. Any person abusing or  threatening our personnel or associated representatives will  automatically forfeit their right to continue with the activity. 
  • There might be times when TEDS SUNSHINE TOURS LTD personnel and/or  representatives have to make decisions relative to the best interest and  safety for guests. It is a condition of booking that you comply with  the authority and decisions of the appointed representative.  
  • Should you choose not to comply with the said representative or are not  compatible with the general enjoyment and well-being of members of the  activity, TEDS SUNSHINE TOURS LTD reserves the right to refuse to allow  you to continue with the tour. 
  • In such a case that you are  removed from the activity TEDS SUNSHINE TOURS LTD will not be liable to  provide you with any refund, compensation or any additional costs  incurred by you.  
  • TEDS SUNSHINE TOURS LTD cannot accept  liability for the behaviour of others whilst on tour nor if any  facilities are curtailed as a result of their actions.   
  • TEDS  SUNSHINE TOURS LTD representatives may take photos and video recordings  during its activities of which guests may be included. These may be used  as part of TEDS SUNSHINE 
  • TOURS LTD marketing and promotional efforts and/or advertising and publicity material including social media. 
  • TEDS SUNSHINE TOURS LTD may use any text written in comments books,  recorded in customer surveys or input to online forums, in brochures,  websites and/or advertising and publicity material.  


10. Fitness & Medicals 

Some  activities are strenuous in nature. Guests should be of reasonable  health and in good fit conditions, as well as to carry all required  medication. At the time of booking guests must advise TEDS SUNSHINE  TOURS LTD of any medical conditions they have. 


11. Private Group Specific 

The following are our standard Terms and Conditions in relative to private group activities:  

  • A non-refundable deposit of 20% is required to confirm the booking. 
  • Full payment is due 4-weeks prior to activity. 
  • Cancellations 28-days or less will incur a 100% cancellation fee. 


11.1 Amendments 

TEDS  SUNSHINE TOURS LTD reserves the right to update these Terms at any  time. The most up to date copy of these Terms can be accessed at any  time on our website, we recommend that travellers refer to these Terms  and to familiarize themselves prior to travel with the most up-to-date  version available.

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