Over the years we’ve continued to fine-tune our activities processes to ensure safe, stress-free and awesome experiences. Please ensure you are familiar with our terms and conditions. If you have any questions, feel free to reach out to us at - firstname.lastname@example.org or call 1 868 678 1838.
1. Your Reservation
Once payment has been made and your reservation has been confirmed your package/activity are now valid.
2. Tour Pricing
2.1 Pricing is listed in USD unless otherwise stated.
2.2 All published prices supersede all prices previously advertised.
2.3 Teds Sunshine Tours may offer reduced pricing on certain products or services during promotions. Reduced pricing will be applicable only to new bookings. Bookings where payments have already been received are not entitled to reduced pricing.
3. If we cancel or change an activity for reasons outside our control.
3.1 In the best interest of safety, Teds Sunshine Tours reserves the right to make changes to their itineraries or cancel any activity, including a guaranteed tour, either prior to the tour starting or during the tour.
3.2 If Teds Sunshine Tours is forced to cancel a tour in which you are holding a fully paid booking due to something beyond its control (including natural disasters, global pandemic, political instability, terrorism, cultural conditions or other unforeseen external events), you may choose between an alternative tour, doing the same tour at a later date or opt for a full refund.
3.3 If the alternative tour chosen is of a lower value than that originally booked, you are entitled to a refund of the price difference. If the difference is higher you must pay the difference.
Itineraries are subject to alteration and is intended as a guide only. Teds Sunshine Tours reserves the right to make changes to any itinerary.
5.1 Whilst Teds Sunshine Tours will take all reasonable steps to provide an enjoyable activity, it accepts no liability for any loss of enjoyment experienced by guests due to circumstances deemed as beyond its control.
5.2 Activities such as trekking, swimming & snorkelling, guests accept that degrees of risk are involved and agree to abide by guidelines for each independent activity, Teds Sunshine Tours accepts no liability for any negligence displayed or carried out by any passenger.
5.3 No guest will be permitted to embark or continue on tour while their mental or physical condition is, in the opinion of any representative of Teds Sunshine Tours, such as to render them incapable of caring for themselves or whereby they become objectionable to other guests or they become a hazard to themselves or other guests. Teds Sunshine Tours will not be responsible for any expenses resulting in such persons being precluded from completing the tour.
1. Your Booking
1.1 In order to reserve your seat on the tour a deposit or full pre-payment per person is required to secure your seat.
1.2 Any special meal requirements will be made on a request basis only. Teds Sunshine Tours will take all reasonable steps to facilitate your request but will it assume responsibility if these are not fulfilled.
2. Paying your balance
2.1 The balance of your tour must be paid in full no later than 5 days prior to the tour scheduled departure date. The date is referenced on the confirmation issued to you by Teds Sunshine Tours.
2.2 If payment is not made by the due date Teds Sunshine Tours reserves the right to cancel your booking and assume any cancellation charges as per clause 3 below.
2.3 In the case of bookings made between 5 days and the scheduled departure tour date, full payment is required at the time of booking.
3. Cancellations/Refund Policy
3.1 50% of tour price for cancellation 1 day prior to tour.
3.2 No refunds given under the following: (same day, no show)
3.3 Refunds will be given back in local currency of TTD $$$.
3.4 No refund will be given if you voluntarily leave a tour.
4. Booking Amendments
4.1 Should you wish to change or amend your tour this can be done based on availability. If the tour you are changing to has a higher price you are liable to cover the difference.
General Terms & Conditions
1. Minimum & Maximum numbers
1.1 With the exception of a private tour Teds Sunshine Tours require a minimum number of participants in order for a tour to be financially viable. This means that in the event of our minimum numbers not being reached, it may be necessary to rescheduled a tour. In this event, we will endeavour to offer an alternative tour date.
1.2 The last possible time on which a decision for a tour to be cancelled or reschedule will be no later than 24-36 hours prior to departure.
1.3 Teds Sunshine Tours restricts guests’ number to a maximum of 16 pax per vehicle.
Government regulations forbid smoking in public vehicles or public spaces. However, there are designated areas outdoors for smoking in some places.
3. Age Policy
Teds Sunshine Tours offers activities designed for travellers that are young at heart and ready for an adventure, children under the age of 4 maybe accepted at the discretion of a representative of Teds Sunshine Tours. Anyone who is over the age of 65 is welcome to join our tours but please just be
aware that a moderate level of fitness is required. If you have any concerns surrounding your health on our tours please advise us and we will be more than happy to discuss your options.
4. Pre-Booked Activities
4.1 In the event of an increase in tour rates due to any un-foreseen circumstances, any pre-payments made towards an activity prior to rate change will be honoured at previous rate. Any activity booked after change in rate will be charged at new rate.
5. Optional activities booked in resort
5.1 Activities book whilst you are in resort will be charged at the retail rate.
6. Customer Feedback
6.1 We greatly appreciate your feedback as this helps in our continued efforts to improve the quality of or service and activities. A CSQ (customer service questionnaire) is given to each party at the end of the tour. Participants are encouraged to complete and return.
If a problem occurs during your tour then it best to inform your tour manager immediately. This will ensure steps can be taken to resolve the problem straight away.
7. Travel Insurance
7.1 It is strongly recommended that you obtain travel insurance whenever you are planning to travel. When obtaining travel insurance, you must comply with the insurers’ regulations.
8. Passports & Visas
8.1 All travellers must have a valid passport for international travel which should be at least 6 months valid from the date of your return. It is important that you check all country requirements before you depart your home country.
9. TEDS SUNSHINE TOURS LTD aims to provide a safe & enjoyable environment for all guests and personnel during our activities. See below list of conditions which you must be aware of:
10. Fitness & Medicals
Some activities are strenuous in nature. Guests should be of reasonable health and in good fit conditions, as well as to carry all required medication. At the time of booking guests must advise TEDS SUNSHINE TOURS LTD of any medical conditions they have.
11. Private Group Specific
The following are our standard Terms and Conditions in relative to private group activities:
TEDS SUNSHINE TOURS LTD reserves the right to update these Terms at any time. The most up to date copy of these Terms can be accessed at any time on our website, we recommend that travellers refer to these Terms and to familiarize themselves prior to travel with the most up-to-date version available.